Welcome to Future Migrate.
These Terms & Conditions (“Terms”, “Agreement”, “we”, “us”, “our”, or “Future Migrate”) govern your access to and use of the Future Migrate website, consultancy services, application assistance, consultations, communication channels, and related services.
By accessing our website, contacting us, booking a consultation, submitting documents, signing a service agreement, or making any payment, you confirm that you have read, understood, and agreed to these Terms, subject to applicable law.
1. OUR SERVICES
Future Migrate provides migration, education, relocation, visa consultancy, application-support, administrative assistance, and related coordination services.
Depending on the service selected, our services may include:
- Immigration and visa consultation
- Study visa consultation and application assistance
- Work and job-seeker visa assistance
- Digital Nomad and remote-work residence options
- University and educational admission assistance
- Document preparation and application support
- Residence and relocation assistance
- Application-file review and coordination
- Referral or coordination with qualified third-party professionals
The exact scope of services will depend on the service purchased and any applicable service agreement.
2. NO GUARANTEE OF OUTCOME
Future Migrate does not guarantee:
- Visa approval
- Residence permit approval
- Work permit approval
- University admission
- Employment or job placement
- Immigration approval
- Citizenship
- Permanent residence
- A particular processing time
- Any specific immigration or educational outcome
Final decisions are made exclusively by the relevant embassy, consulate, immigration authority, government department, university, employer, bank, or other competent third party.
Our responsibility is limited to providing the services expressly agreed with the client.
3. IMMIGRATION AND GOVERNMENT DECISIONS
Immigration and visa requirements are determined by government authorities and may change without prior notice.
Future Migrate does not control:
- Government policies
- Embassy decisions
- Immigration decisions
- Appointment availability
- Processing times
- Government fees
- University decisions
- Changes in eligibility criteria
Any information provided by Future Migrate regarding immigration requirements is based on the information reasonably available at the time of consultation or service.
Clients acknowledge that requirements may change after advice has been provided.
4. CLIENT RESPONSIBILITIES
The client is responsible for providing:
- Complete information
- Accurate personal details
- Genuine documents
- Accurate employment and financial information
- Complete immigration history
- Previous visa refusal information where relevant
- Criminal-record information where relevant
- Any other information reasonably required for the service
The client must immediately notify Future Migrate if any material circumstance changes during the application process.
Failure to provide accurate or complete information may affect the application and may result in delays, refusal, termination of services, or additional costs.
5. FALSE DOCUMENTS AND MISREPRESENTATION
Future Migrate has a strict policy against:
- Forged documents
- Fake employment records
- False bank statements
- Misrepresentation
- Concealment of material information
- Fraudulent educational documents
- False immigration history
- Any other unlawful or misleading information
If Future Migrate reasonably determines that a client has provided fraudulent, false, or materially misleading information, we reserve the right to suspend or terminate the service.
Any refund will be determined according to the applicable service-specific refund policy and applicable law.
Future Migrate will not be responsible for consequences arising from information or documents that the client knowingly or negligently provided incorrectly.
6. CONSULTANCY FEES
Future Migrate’s consultancy fees are separate from government and third-party charges unless expressly stated otherwise.
Depending on the service, additional costs may include:
- Embassy or consular fees
- Immigration authority fees
- University fees
- Translation fees
- Legalisation or apostille fees
- Notary fees
- Insurance
- Courier charges
- Lawyer fees
- Tax professional fees
- Government registration fees
- Other third-party expenses
Clients must review the applicable service fee and payment schedule before making payment.
7. PAYMENT AUTHORIZATION
Payments should only be made using payment instructions officially confirmed by Future Migrate.
Future Migrate will not be responsible for payments made to:
- Unauthorised individuals
- Personal bank accounts not officially confirmed
- Unofficial agents
- Former employees
- Third parties
- Fake social-media profiles
- Unverified WhatsApp numbers
- Individuals claiming to represent Future Migrate
If you receive a payment request that appears unusual or different from previously provided instructions, you must verify it through an official Future Migrate communication channel before making payment.
8. UNAUTHORIZED REPRESENTATION
No person may represent themselves as an authorized employee, consultant, partner, agent, or representative of Future Migrate without appropriate authorization.
Clients should verify the identity and authority of any person requesting documents, payments, or commitments on behalf of Future Migrate.
Future Migrate shall not be responsible for commitments or representations made by unauthorized individuals.
9. WHATSAPP AND COMMUNICATION POLICY
Future Migrate may use WhatsApp, email, telephone, online forms, or other communication channels for client communication.
Where a WhatsApp number or group is designated as text-only, clients must communicate through text messages.
Voice calls, voice messages, and video calls may be prohibited on designated WhatsApp channels.
Where an automated system is used, attempts to make prohibited calls or send prohibited media may result in temporary or permanent blocking of the relevant number.
For important matters, clients should rely on written communication through an official Future Migrate channel.
10. COMMUNICATION OUTSIDE OFFICIAL CHANNELS
Future Migrate is not responsible for:
- Unauthorised conversations
- Private arrangements
- Personal commitments
- Financial agreements
- Advice provided by unauthorised individuals
- Transactions conducted outside official Future Migrate channels
Clients are strongly advised to keep all important communication in official written channels.
11. REFUND AND CANCELLATION POLICY
Refunds are governed by the applicable service-specific refund policy.
Different services may have different:
- Cooling-off periods
- Cancellation periods
- Refund percentages
- Non-refundable fees
- Milestone-based payment conditions
- Visa-refusal policies
Where a service-specific refund policy exists, it forms part of the agreement for that service.
The client should review the relevant refund policy before making payment.
Future Migrate’s existing website already publishes service-specific refund terms for certain services, so those terms should remain consistent with this general Terms & Conditions page.
12. VISA REFUSAL
A visa refusal does not automatically establish that Future Migrate failed to provide its contracted services.
Where a service includes a specific visa-refusal refund or continuation policy, the applicable service-specific policy will apply.
Government and third-party fees are generally outside Future Migrate’s control and may be non-refundable.
A client must not assume that a visa refusal automatically creates a right to a full refund unless such right is expressly stated in the applicable service agreement or refund policy.
13. THIRD-PARTY PROFESSIONALS
Future Migrate may coordinate with independent professionals or organizations, including:
- Immigration lawyers
- Attorneys
- Tax professionals
- Notaries
- Translators
- Universities
- Banks
- Insurance companies
- Relocation providers
- Other specialist service providers
Where such providers are independent, their professional services may be governed by their own terms and conditions.
Future Migrate does not control independent third-party decisions or professional advice.
14. LEGAL, TAX AND PROFESSIONAL ADVICE
Unless expressly provided by an appropriately qualified professional, information supplied by Future Migrate is for general informational and consultancy purposes.
Future Migrate does not represent that general website information constitutes personalized legal, tax, financial, or other regulated professional advice.
Where specialist advice is required, clients may be referred to an appropriately qualified professional.
15. CLIENT DOCUMENTS
The client remains responsible for ensuring that all documents supplied to Future Migrate are:
- Genuine
- Accurate
- Complete
- Legally obtained
- Current where required
Future Migrate may rely on documents and information supplied by the client.
Future Migrate shall not be responsible for consequences caused by inaccurate, incomplete, outdated, or fraudulent documents supplied by the client.
16. APPLICATION SUBMISSION
Where Future Migrate assists with an application, the client remains responsible for reviewing the final information and documents before submission where reasonably possible.
The client must notify Future Migrate immediately if they identify any error or omission.
Where an application is submitted based on client-approved information, Future Migrate will not be responsible for consequences arising from information that the client approved or failed to correct.
17. PROCESSING TIMES
Any processing time provided by Future Migrate is an estimate only.
Future Migrate cannot guarantee processing times controlled by:
- Embassies
- Consulates
- Immigration authorities
- Universities
- Governments
- Banks
- Employers
- Lawyers
- Translators
- Other third parties
Unexpected delays may occur due to additional checks, appointment availability, policy changes, technical problems, or other circumstances outside our reasonable control.
18. WEBSITE CONTENT
Future Migrate makes reasonable efforts to maintain accurate and useful information on its website.
However, immigration and visa information may become outdated due to changes in laws, regulations, government policies, or administrative procedures.
Website articles, guides, examples, estimates, and general information should not be treated as a guarantee that a particular applicant qualifies for a particular immigration route.
19. CONFIDENTIALITY AND DATA PROTECTION
Future Migrate may collect and process personal information necessary to provide its services.
Personal information may include, where relevant:
- Name
- Contact details
- Passport information
- Educational information
- Employment information
- Financial information
- Immigration history
- Supporting documents
Personal data will be handled according to our applicable Privacy Policy and relevant data-protection laws.
Where third-party professionals are required to provide a service, relevant information may be shared with those providers where legally permitted and necessary to provide the requested service.
Our Privacy Policy should clearly explain the purposes, legal basis, recipients, retention, international transfers, and client rights applicable to personal-data processing.
20. CLIENT CONSENT TO COMMUNICATION
By providing contact information and engaging our services, the client agrees that Future Migrate may contact them regarding:
- Their application
- Requested services
- Appointments
- Payments
- Documents
- Service updates
- Important administrative information
Marketing communications will be handled in accordance with applicable law and the client’s applicable privacy choices.
21. INTELLECTUAL PROPERTY
All Future Migrate website content and original materials, including:
- Logos
- Branding
- Text
- Guides
- Articles
- Videos
- Graphics
- Templates
- Educational materials
- Website design
are owned by or licensed to Future Migrate unless otherwise stated.
Unauthorized copying, reproduction, distribution, commercial use, or modification is prohibited.
22. PROHIBITED ACTIVITIES
Clients must not use Future Migrate services to:
- Commit fraud
- Submit false documents
- Facilitate illegal immigration
- Misrepresent their identity
- Obtain unlawful benefits
- Attack or disrupt our systems
- Gain unauthorised access
- Impersonate Future Migrate
- Harass staff or representatives
- Publish knowingly false information about Future Migrate
- Misuse confidential or proprietary information
Future Migrate reserves the right to take appropriate action where unlawful or abusive conduct occurs, subject to applicable law.
23. HARASSMENT AND ABUSIVE COMMUNICATION
Future Migrate is committed to maintaining professional communication.
Threatening, abusive, discriminatory, or harassing communication towards employees, consultants, partners, or representatives may result in communication restrictions or termination of services, subject to applicable law.
Legitimate complaints and disagreements will continue to be handled through the appropriate complaint process.
24. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Future Migrate shall not be liable for losses resulting from:
- Government decisions
- Visa refusals
- Residence refusals
- University refusals
- Employment decisions
- Bank decisions
- Third-party actions
- Client-provided inaccurate information
- Fraudulent documents supplied by the client
- Government processing delays
- Changes in law or policy
- Events outside our reasonable control
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
25. NO WAIVER OF LEGAL RIGHTS
Nothing in these Terms is intended to remove or restrict any mandatory legal rights that a consumer may have under applicable law.
Where mandatory consumer-protection laws apply, those rights remain unaffected.
26. FORCE MAJEURE
Future Migrate shall not be responsible for delays or inability to perform services caused by circumstances beyond our reasonable control, including:
- Government action
- Regulatory changes
- War
- Civil unrest
- Natural disasters
- Epidemics or pandemics
- Strikes
- Major technical failures
- Cyber incidents
- Internet or telecommunications failures
- Other extraordinary circumstances
27. SERVICE SUSPENSION OR TERMINATION
Future Migrate may suspend or terminate a service where reasonably necessary, including where:
- The client provides fraudulent information;
- The client refuses to provide required information;
- The client engages in abusive or threatening behaviour;
- The client fails to make required payments;
- Continuing the service would create legal or regulatory concerns; or
- The client requests assistance for an unlawful purpose.
Any refund following termination will be determined according to the applicable service agreement, refund policy, and applicable law.
28. CHANGES TO THESE TERMS
Future Migrate may update these Terms from time to time.
The updated version will be published on the website with an updated “Last Updated” date.
Where required by applicable law, material changes will be communicated through appropriate means.
29. COMPLAINTS
Clients who have a complaint should first contact Future Migrate through the official contact details published on our website.
Complaints should include:
- Full name
- Contact information
- Relevant service
- Payment/reference information where applicable
- Clear description of the complaint
- Supporting evidence where relevant
Future Migrate will make reasonable efforts to review legitimate complaints and respond appropriately.
30. DISPUTE RESOLUTION
The parties should first attempt to resolve disputes through good-faith communication.
If a dispute cannot be resolved informally, the applicable law and competent courts or dispute-resolution mechanisms shall apply, subject to any mandatory consumer-protection rights.
31. GOVERNING LAW AND JURISDICTION
These Terms shall be interpreted in accordance with the applicable laws governing the relevant Future Migrate service relationship.
Where mandatory consumer laws apply, those laws will prevail to the extent required.
The appropriate jurisdiction shall be determined according to applicable law and the nature of the service relationship.
32. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain effective to the extent permitted by law.
33. ENTIRE AGREEMENT
These Terms, together with:
- The applicable service agreement
- Service-specific refund policy
- Privacy Policy
- Disclaimer Policy
- Any written quotation
- Any written payment agreement
- Any other expressly applicable service terms
form the agreement governing the relevant service.
Where a specific written service agreement conflicts with these general Terms, the specific agreement will prevail to the extent of that conflict.
34. ELECTRONIC ACCEPTANCE
The client acknowledges that acceptance may be provided electronically, including by:
- Signing a digital agreement
- Checking an acceptance box
- Confirming acceptance through an official online form
- Making payment after being provided with the applicable terms
- Confirming acceptance through an official written communication channel
Electronic acceptance may constitute acceptance of these Terms to the extent permitted by applicable law.